Questions & Answers

Our office and service center are at 4 Vynnychenka Avenue in Kropyvnytskyi — downtown, with easy access and parking. Hours: Mon–Fri 8:30 AM – 5:00 PM.

Yes. For A3 office equipment, large MFPs, plotters, UPS systems, and network gear — we come to the client. For small desktop printers and laptops it’s usually easier to bring them in, but we can come on site as well.

Yes. For business clients we provide the full document set (contract, work-completion acts, VAT invoices, bills). Service contracts with priority on-site response are available for ongoing maintenance.

Express diagnostic (visual inspection plus a function test) is free for all clients. A teardown diagnostic — when the unit must be opened up to find a hidden fault — costs 200–500 UAH and is credited toward the repair if you proceed.

Yes. Workmanship — 3 months and up. New parts — manufacturer’s factory warranty (up to 12 months). If the same fault returns within the warranty period — we re-repair it free of charge.

A standard repair fits within one business day. Complex repairs — fuser replacement, BGA reballing, liquid-damage recovery — take 2–5 business days. We confirm the exact timeline after diagnostics, and we stick to it.

Yes. We routinely repair equipment that’s 10–15 years old. Parts are either in stock or sourced on order. In the rare case where a part is no longer manufactured, we tell you up front before starting any work.

Then the repair becomes a commercial one — we prepare a quote and you decide. Pricing depends on the model and the fault, but the diagnostic is always free.

Before any work begins, we prepare a quote listing the parts and labor with itemized prices. You see exactly what you’re paying for. We don’t replace anything without your sign-off, and you receive a detailed work-completion report afterward.

Yes. The express diagnostic is free; you owe nothing. A teardown diagnostic is billed separately (per the quote), and if you decline the repair afterward, you pay only for the diagnostic.

Yes. The official manufacturer’s warranty is valid throughout Ukraine, regardless of where the unit was purchased. Bring the equipment along with the warranty card (or just give us the serial number) and we’ll verify the status in the manufacturer’s system.

It depends on the manufacturer. Some brands void the warranty when seals are broken; others apply less strict rules. We’ll check the status and tell you honestly whether the repair can be done under warranty.

Standard turnaround — 3–5 business days. For complex cases that require ordering parts from abroad through the manufacturer — up to 2–3 weeks. We confirm the timeline once the case is approved by the manufacturer.

For most modern brands the serial number is enough — registration is handled online by the manufacturer. The card is only needed for older models that weren’t registered digitally. Bring the unit in — we’ll figure out which option applies.

It depends on the model and the condition of the drum. Typically 3–5 refills without component replacement. After that, the OPC drum or magnetic roller has to be swapped. We let you know when your cartridge is nearing that limit.

That’s the chip on the cartridge. We reset it or replace it with a new one after the refill. In 90% of cases there are no warnings. If there are — bring it back; we fix it free of charge.

A cheap refill with low-grade consumables — yes, it can. We use Static Control / Mitsubishi toners and InkTec / OCP inks of near-OEM quality, and we always evacuate old toner from the hopper. That protects the print engine from premature wear.

Usually yes. We stock consumables for most Canon, HP, Xerox, Brother, Konica Minolta, Kyocera, and Ricoh models — including legacy ones. If something isn’t on hand, we order it.

The full set: invoice, work-completion act, parts delivery note, VAT invoice. We are a registered VAT payer on the general taxation system.

Yes. For offices with a fleet of equipment we offer scheduled maintenance contracts — planned cleaning, preventive service, cartridge refills, priority on-site response when something breaks. Terms are tailored to your equipment and the volume.

Yes. We participate in Prozorro tenders and serve public-sector institutions. Business registration documents, licenses, and authorization certificates are available on request.